RETURN MATERIALS AUTHORIZATION POLICY
All sales are final; no merchandise will be accepted for return without prior authorization. Returns will be accepted only after a Return Authorization number is given by Aquatic AV. Returns must be shipped freight prepaid.

Should an Aquatic AV product be found defective within the limited 2 year warranty period*, authorized Aquatic AV resellers are to send pre-paid freight of IN-WARRANTY items, along with a completed Return Authorization form issued by Aquatic AV to: 282 Kinney Drive, San Jose, CA 95112.

Aquatic AV requests that all returns include a clear explanation of the defect. Returns not authorized or received without a RMA clearly marked on the shipping label and/or shipped freight collect will be refused. Ship only the authorized unit(s) within proper packaging, as damaged or lost goods during shipment is the customer or representative’s sole responsibility.

The following may result in the loss of warranty: insufficient packaging, incomplete unit(s), unit(s) not returned with its original box, any MISUSE beyond normal use, or modified/altered unit(s) including, but not limited to: cut harnesses, cut cables, disassembly of units, missing serial numbers, missing date codes, etc. Unit(s) void of warranty will require an out of warranty service fee for repairs or the units will be returned to sender.

Aquatic AV will evaluate all returns to validate the defect. If a defect is found in a unit that is still under warranty, Aquatic AV will repair or replace the defective goods with an equivalent replacement via ground freight prepaid. If no defect is found, the unit(s) will be returned as received. Should Aquatic AV have no satisfactory replacement model(s), a credit will be issued. All units returned for credit, if not complete, will be charged a 15% re-stocking fee.

* Exceptions include, but not limited to: Televisions, monitors and other video transmitting or receiving equipment where the warranty period is only 1 year.

If the original products are returned in factory condition and are found to be defective by Aquatic AV, the customers credit card information will be destroyed. If the returned product is no longer covered under warranty as per the warranty policy listed above or no problem is found, a 15% restocking fee will be applied.

You can download a credit card authorization form HERE

Aquatic AV reserves the right to modify their return policy without prior notice.